Customer Communication

Prepare for renewal conversation with [customer name]:

Context:
- Renewal date: [date]
- Current contract: [details]
- Usage: [metrics]
- Relationship: [status]
- Known concerns: [list]

Create:
- Conversation agenda
- Value story with metrics
- Addressing concerns strategy
- Expansion opportunities
- Pricing/packaging recommendations
- Questions to ask
- Negotiation boundaries

Draft a response to this customer escalation:

Issue: [description]
Customer sentiment: [frustrated/angry/disappointed]
Impact: [business impact]
Our fault: [yes/no and why]

Create response that:
- Acknowledges their frustration
- Takes ownership appropriately
- Explains situation clearly
- Outlines resolution plan
- Sets expectations
- Offers compensation if warranted

Tone: Professional, empathetic, action-oriented